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SYS_WHATSAPPDEPLOYEDCustomer_Support
WhatsApp Chatbot
AI-powered WhatsApp bot for customer support, FAQs, lead qualification, product enquiries, and appointment booking.
Overview
Our WhatsApp Chatbot is a fully autonomous AI agent that handles your customer interactions on the world's most popular messaging platform. From answering FAQs and qualifying leads to booking appointments and processing product enquiries, the bot works 24/7 with context-aware, conversational responses that feel human.
Key features
- Natural language understanding with context memory
- FAQ handling with custom knowledge base
- Lead qualification with scoring
- Appointment booking with calendar integration
- Product catalogue browsing & enquiries
- Seamless handoff to human agents when needed
Pipeline
- 1
Trigger: Customer sends WhatsApp message
- 2
AI Engine: GPT-4 with RAG processes intent
- 3
Process: Match to FAQ / qualify lead / book slot
- 4
Action: Send response / update CRM / notify team
- 5
Output: Conversation logged + lead scored
